The Troubleshooter is an employee of the Pinkertron Intergalactic Tech Support Agency, a subsidiary of Nth Multiglobal. She rights the software wrongs... in space!
The Troubleshooter has been portrayed by Yvette Nicole Brown and Merrin Dungey. She is also the star of her own spinoff series,Tales of the Troubleshooters.
History
In Danger 2.0, the Troubleshooter makes her first appearance by saving Sparks Nevada from a glitchy holoprogram which has caused holoprojections of Croach the Tracker and The Red Plains Rider to turn on Sparks and attempt to kill him. Sparks asks the Troubleshooter out for coffee, but she turns him down.
Later, in Mercy Killing, the Troubleshooter shows up to fix the glitch causing The Saloon Doors to have rebelled against the Barkeep, and to grow arms and legs and become a bounty hunter called La Diabla. After The Troubleshooter performs a hard reboot, the Saloon returns to the Barkeep and once again behaves as a Saloon AI should. The Troubleshooter does not help save Sparks, Red and Croach from Mercy Laredo or Orna Peganu.
In the episode Murder In His Place, it is revealed that the Troubleshooter is married to the Barkeep. The Troubleshooter saves Sparks Nevada, The Red Plains Rider, Felton, Chicky Sullivan and Rebecca Rose Rushmore from having recently been MurderManned before they can also MurderMan (or ManMurder) her husband. She expresses her displeasure with the Barkeep for all the recent trouble in and because of his place, and then leaves.
In the Tales of the Troubleshooter episode Personal Business, it is revealed that The Troubleshooter's real name is Harriet Alcott Jiminy. She and her patner Spencer Cogswell the Third first settle a dispute between two brothers about a Cyberdog, and then find Mercy Laredo to ticket her for attempting an 11-11, electronically altering the manufacturer warranty on an electronic device and then using it in ways contrary than intended use. Before they can issue Mercy a ticket, they are interrupted by Croach the Tracker being resurrected by V'stalu of the Galaxium. Croach then gives the Troubleshooter the gift of a paradigm shift so she apologizes to her husband and makes peace with him, and also shows Spencer how a family should behave.
Although "the Troubleshooter" is a job title within Pinkertron, Sparks Nevada recognizes the Troubleshooter as the same person when portrayed by both Yvette Nicole Brown and Merrin Dungey when he encounters her. Her husband, the Barkeep, mentions in various episodes that she is a worrywart (thus further explaining his distaste for trouble in his place), and also that she loves banana bread.